We only ship to your confirmed address (the address on file with your credit card company, if you need to ship to an alternative address, please call your credit card company and add the alternative ship-to address to your acct).
We provide a 100% money back authenticity guarantee on all of the shoes on our website. Please understand that shoes are shipped directly from third party warehouses. We make every attempt to only work with accredited and licensed warehouses, however if in case you think the shoes you received may not be the same as what your order, we simply ask that you return them to us for a full refund.
We will provide a refund or replacement in time once we receive the proof (photos) of damages. Returns and Exchanges will only be accepted if they are requested within one week of receiving the parcels.
Please DO ask us for returning address, DO NOT simply ship them back to the original address, or refund won’t be successfully processed.
Unfortunately, no shipping cost will be refunded. Some processing fee and restocking fee will be charged. For refund details, please contact our customer service to learn more.
We charge a certain handing fee of 5% for cancellations to cover transaction costs. Cancellations will only be accepted before your order shipped out.